Policies

 

30 Day Merchandise Return Authorization

Though we put our best efforts in shipping our products to you efficiently, there is likelihood that you may receive product that may have been damaged through the shipping methods used.

If however, it becomes necessary to place any claims, refunds or exchanges for products received, please follow our "Return Authorization Procedures". Our Customer Service Department is here to provide you with excellent customer service and satisfaction guaranteed.

RETURN AUTHORIZATION PROCEDURES

It is extremely important that you, please DO NOT RETURN MERCHANDISE unless you have received a RETURN AUTHORIZATION NUMBER (RA#).

For you’re "RETURN AUTHORIZATION NUMBER (RA#)", please contact a "Customer Service Representative" at  cs@thegiftconnection.com  within "30 DAYS" of the "SHIP TO DATE", which is located on your "INVOICE".

Once you receive your RETURN AUTHORIZATION NUMBER (RA#), please follow the following instructions:

1. Your authorized return items must be re-packaged in it's original packaging, along with     your original invoice.

2. All shipping cost on return authorized items must be prepaid by the customer. (We recommend that you insure your return shipment for your protection).

3. Any product that is "NOT DAMAGED", will be "REFUNDED, LESS 20% FOR THE RESTOCKING FEE", or you may "EXCHANGE" it for the "SAME ITEM" or an item of the "SAME RETAIL VALUE”.

4. Any product "DAMAGED" will be "REFUNDED LESS THE SHIPPING COST" or "EXCHANGED" for the same "ITEM". If the "SAME ITEM" is unavailable, then we will "EXCHANGE" for an "ITEM" of the "SAME VALUE".


Privacy and Security

PRIVACY POLICY

The Gift Connection has issued the following privacy and security statements in an effort to establish guidelines for the use of our Customer's information.

PRIVACY STATEMENT

Our privacy statement is committed to protecting your privacy. Any information we collect will only be used to process orders, provide customer service, and assist in the resolution of requests, questions or concerns.


Guarantees and Warranties

PRODUCT EXCELLENCE GUARANTEES

All products you buy from this site must be free of defects or you may return it immediately to your distributor for replacement.

LIMITED LIFETIME FASHION JEWELRY GUARANTEE

Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement *** or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate the accompanied the item. Include 7.50 per item, to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including 49.95 retail value. This guarantee does not cover any 10K, 14K gold, genuine diamond, sterling silver or cubic Zirconia's.

FINE JEWELRY LIMITED GUARANTEE

Our Fine Jewelry is guaranteed to be as described. If not completely satisfied, return merchandise within five (5) days of delivery for replacement or full refund. *** Jewelry must be returned to your distributor in its original condition, with the original sales slip. *** Certain limitations apply to the following custom-made items: Special-size rings are not cancelable or returnable for refund.

TWO-YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE

We will repair at no charge the mechanism of any watch purchased from us, which proves defective within two (2) years of purchase date. Simply return the watch postage prepaid to Customer Satisfaction,
P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watchbands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watchband with your Certificate. To replace metal, special decorative or jeweled people’s watchband writes Customer Satisfaction for a price quote. This guarantee does not cover analog quartz watches - (See Guarantee #4). This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch.

ONE-YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE

Your quartz analog watch movement is guaranteed for one (1) year from date purchased against any failures due to defective materials or workmanship, and will be repaired or replaced*** provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction
P.O. Box 1600, Woodland Hills, California 91365. To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled people’s watchbands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantees and service center locations included with each watch.

ONE-YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE CERTIFICATE

We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within one (1) year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction,
P.O. Box 1600, Woodland Hills California 91365 with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover cost of handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

THREE-YEAR LIMITED CUBIC ZIRCONIA'S COSTUME JEWELRY WARRANTY

Your Cubic Zirconia's costume jewelry is guaranteed for three (3) years from purchase date provided the CZ (Cubic Zirconia's) stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction,
P.O. Box 1600, Woodland Hills, California 91365.

RETAIL VALUE OF EACH ITEM

Every product on this website is shown with a "RETAIL VALUE." This dollar amount is intended, only to provide a general index of the item's value. Since there may be considerable differences in the prices charged from store -to-store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item value. Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide cross-section of retail stores across the nation.

SUBSTITUTIONS

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this website are actual photos of the products available at the time of posting. An updated version may be substituted, at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown on this website are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors. *** Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.


 

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The Gift Connection
15 Paradise Plaza  #269 

  Sarasota,  FL  34239  USA
Tel: 941.320.4994